terms and conditions

Terms of Use

Welcome to the huemanity Website ("Site"). The Site is owned and operated by huemanity, a hair dye company based in Ontario, Canada. Please read these Terms of Use ("Terms") and our Privacy Policy carefully before using our Site. Your use of this website constitutes your agreement to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using the huemanity website. We reserve the right to update or modify these Terms at any time without prior notice, and such changes will be effective upon their posting on our Website. By continuing to use the Site after any modifications, you accept and agree to be bound by the updated Terms. It is your responsibility to review these Terms regularly.

Purchases

If you wish to purchase any product or made available through our Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected. We will not be held responsible or liable for any failure for the Purchase to complete, or any resulting loss or damages to you.

Site Contents and Colours

All materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site (collectively, the "Contents"), are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by huemanity. The Contents and the Site as a whole are protected by international copyright and trademark laws. The trademarks of huemanity may not be used in connection with any product or service that does not belong to huemanity in any manner that is likely to cause confusion among the general population or in any manner that disparages or discredits Huemanity. Unauthorized use of our protected properties is strictly prohibited. You may not modify, reproduce, distribute, transmit, display, publish, or create derivative works of any part of the Site or the information listed without the prior written permission of Huemanity. You may, however, download and copy items such as store locations or product descriptions displayed for personal, non-commercial use only.

We make every effort to display the colors of our products as accurately as possible on the Site. However, the actual colors you see may depend on your monitor, and we cannot guarantee that your monitor's display will be completely accurate.

Contests and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply. Promotions may be available for a limited time.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

privacy policy
Introduction

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which can be found on our “Privacy Policy" page. The Privacy Policy is incorporated into this Agreement by reference.

Information We Collect

a. Personal Information: When you visit our Site, place an order, create an account, or contact us, we may collect personal information such as your name, email address, shipping address, billing address, phone number, and payment details.

b. Usage Information: We collect information about your interactions with our Site, including your IP address, browser type, device identifiers, pages viewed, and the referring URL.

c. Cookies and Similar Technologies: We may use cookies and similar technologies to enhance your experience on our Site, understand how you use our services, and customize our offerings. You can manage your cookie preferences through your browser settings.


How We Use Your Information

a. Order Processing: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and provide customer support.

b. Site Improvement: We analyze usage data to improve the functionality and user experience of our Site and services.

c. Marketing Communications: With your consent, we may send you promotional emails about our products, special offers, or other updates. You can opt-out of these communications at any time.

d. Legal Compliance: We may use and disclose your information as required by applicable laws, regulations, or legal processes.


Data Sharing

a. Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping partners, and marketing agencies.

b. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

c. Legal Obligations: We may disclose your information to comply with legal obligations, enforce our rights, or protect the safety and security of our customers and the public.


Data Security

We take reasonable measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your data, we cannot guarantee its absolute security.


Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.


Marketing Communications:
You can opt-out of receiving promotional emails by clicking the "unsubscribe" link in the email or by contacting us though the form below.


Updates to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will post the updated policy on our Site and update the "Effective Date" at the top of the page.

If you have any questions regarding these Terms of Use, please contact us at hello@planethuemanity.com or through the form below.

returns and exchanges

At huemanity, we are committed to ensuring your satisfaction with our products. If you have any concerns or issues with your hair dye purchase, please review our Returns and Exchanges Policy below:


1. Eligibility for Returns and Exchanges:

To be eligible for a return or exchange, the hair dye product must be in its original, unopened, and unused condition. Returns or exchanges must be initiated within two (2) weeks of the purchase date.


2. Process for Returns and Exchanges:

To initiate a return or exchange, please contact our Customer Support team at hello@planethuemanity.com. Provide your order number, the reason for the return or exchange, and any relevant details.

Our Customer Support team will guide you through the return/exchange process and provide you with more details.

Ship the product back to us in its original packaging, including the original order number.

Once we receive the returned product and verify its condition, we will process your refund or exchange.


3. Refund Options:

If you are eligible for a refund, it will be issued to the original payment method used for the purchase.

Refunds will be processed within 10 business days from the date we receive the returned product.


4. Exchange Options:

If you would like to exchange the product for a different color or variant, please indicate your preference when contacting our Customer Support team.

Exchange requests are subject to availability. If the requested item is unavailable, we will provide you with alternative options or process a refund.


5. Damaged or Defective Items:

If you receive a damaged or defective hair dye product, please contact our Customer Support team immediately with photos of the issue. We will arrange for a replacement or refund.


We reserve the right to refuse returns or exchanges that do not meet the eligibility criteria outlined in this policy.


Please feel free to reach out to our Customer Support team below if you have any questions or need assistance with returns, exchanges, or any other inquiries. We value your satisfaction and are here to ensure your experience with huemanity is a positive one.

Thank you for choosing huemanity!

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